Frequently Asked Questions

No, there is no minimum order quantity (MOQ) restriction on our products. You can order items starting from a single unit (1 pc) and configure your custom selections individually.

Yes. Once you select a product and submit your logo (preferably in vector format, such as AI, PDF, or EPS), our design staff will provide a free digital mockup. We show the exact sizing, placement, and coloring. Production will only begin after you sign off on this design proof.

Standard lead time is 7 to 12 working days from mockup approval to delivery, depending on the order size and style. For urgent events in Dubai (such as GITEX or regional exhibitions), we offer expedited production schedules. Please contact our support team immediately to verify layout slots.

Yes. For bulk contracts exceeding 5,000 units or high-end VIP gift sets, we can manufacture a physical pre-production sample. Sampling fees may apply depending on the item and stamping mold required. The sampling fee is fully refundable upon final bulk order placement.

We accept bank transfers (direct deposit to our Dubai bank account), cash, or corporate cheques. For online orders and samples, we accept credit cards. Our typical payment structure is a 50% deposit before production begins, with the remaining 50% due immediately upon delivery of products.